Shipping and Returns




THE HAIR RX is committed in providing you with the fastest processing and shipping time. After payment, your order will be processed in 3-5 business days and shipped within 24-48 hours after processing.  We offer 3 different methods of shipping.

  • Flat Rate Shipping with signature- May take up to 4-6 business days
  • Priority Shipping- May take from 2-3 business days
  • Expressed Shipping- Over nighted the next business day as long as customer orders before 10 a.m. (CST)

Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. If you have any concerns about delivery contact United States Postal Service at 1 (800-275-8777.)

Returns/Exchanges (if applicable)

We only replace hair extensions if they are defective or damaged. Hair must be in the original state (the same as it was sent to you). Any hair extensions that have been altered, washed or worn in any way will not qualify to be exchanged.  If your product qualifies for the exchange, send us an email at 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item/s to THE HAIR RX, we strongly advise that you consider use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.